Service Management Strategist

3 days ago


Islamabad, Islamabad, Pakistan Internetwork Expert Full time
Technical Requirements

The ideal candidate should have extensive experience in IT service management, including policy development, team leadership, service delivery, stakeholder engagement, risk management, and performance improvement.

Key Responsibilities
  1. Policy Creation: Develop comprehensive IT service management policies and procedures that adhere to industry standards.
  2. Leadership and Guidance: Provide strategic direction and support to the IT service department, ensuring they meet customer expectations.
  3. Collaboration: Work closely with cross-functional teams to deliver exceptional IT services.
  4. Stakeholder Relations: Build and maintain strong relationships with key stakeholders, including clients, suppliers, and other service providers.
  5. Risk Mitigation: Identify and manage risks associated with IT service delivery, ensuring regulatory compliance.
  6. Tool Evaluation: Assess and optimize the performance of IT service management tools and technologies.
Requirements
  • At least 6-8 years of experience in IT service management.
  • Certifications such as ITIL, Service Now, COBIT, etc.


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