IT Systems Manager

1 week ago

Islamabad, Islamabad, Pakistan beBeeProfessional Full time $55,000 - $90,000

At MenziesAviation, we are committed to providing a safe and secure working environment for all our staff.

Job Description

The IT Administrator plays a critical role in ensuring the smooth operation of our IT systems, infrastructure, and support services across the organisation.

This role is responsible for managing and maintaining IT systems, infrastructure, and support services, ensuring security and system performance while aligning with the overall Group IT strategy.

The position requires a proactive professional with strong technical expertise, problem-solving abilities, and a commitment to delivering high-quality IT support.

Key Responsibilities:
  • Oversee the Service Now queues for Incident and Request and resolving tickets within agreed SLA's.
  • Work closely with other members of the technology team supporting the full enterprise product stack, including but not limited to, Cloud Servers, OnPremise Servers, Cloud Services, Networking, Software and Databases.
  • Monitor and manage performance, and to tune or make recommendations to improve end-user experience.
  • Provide 2nd & 3rd line support for all global Enterprise systems.
  • Help maintain a suite of knowledge base articles and provide training to the service desks around the global network to enable them to efficiently support the business.
Safety, Security, WellBeing and Compliance

As an IT Administrator, you will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.

Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

What We Are Looking For
  • Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may be affected by their actions or omissions whilst at work.
  • Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance' attitude towards drugs, alcohol and psychoactive substances.
  • Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health, wellbeing, safety and security.

Diversity

Our organisation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.

Where everyone feels valued and can reach their full potential.

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