Technical Customer Service Associate

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly motivated and experienced Technical Customer Service Associate to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Main Responsibilities:

  • Customer Support: Provide exceptional customer support to ensure timely resolution of technical issues.
  • Issue Analysis: Analyze complex technical issues, identifying root causes and developing effective solutions.
  • Ticket Management: Efficiently manage tickets, ensuring timely resolution and maintaining high-quality customer relationships.
  • Knowledge Development: Create and update knowledge base content to enhance customer experiences and streamline issue resolution.

Essential Skills and Qualifications:

  • Education: Typically requires an associate's degree in a technical field or equivalent experience.
  • Technical Skills: In-depth knowledge of software applications, operating systems, and technical troubleshooting methodologies.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate technical information effectively.
  • Problem-Solving: Strong analytical and problem-solving skills, with a proven ability to break down complex technical issues.

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