
Senior Support Specialist Job
6 days ago
We are looking for an experienced Customer Support Specialist to join our team.
Primary Responsibilities:
- Supporting customers: Provide comprehensive support to customers via various channels.
- Scheduling and routing: Effectively schedule appointments and route calls based on customer preferences.
- Resolving complaints: Address customer complaints in a timely and professional manner.
- Tracking performance: Maintain accurate records of sales performance and customer support metrics.
- Cold calling and lead follow-up: Engage with potential customers through cold calls to increase sales percentages.
Qualifications and Skills:
- Leadership abilities: Possess strong leadership qualities to manage a team.
- Communication skills: Develop and maintain excellent verbal and written communication skills.
- Problem-solving skills: Utilize critical thinking to resolve complex customer issues.
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Support Specialist Lead
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Customer Support Expert
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Administrative Support Specialist
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Technical Support Specialist
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Administrative Support Specialist
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