Customer Support Expert

6 days ago


Saddar Town, Pakistan beBee Careers Full time
Job Description

We are looking for a Senior Customer Support Specialist to join our Operations department. This role involves assisting our clients' customers with their queries and concerns via call, providing accurate resolutions according to defined processes.

Responsibilities:
  • Deliver exceptional customer experiences as measured by performance objectives and in accordance with core values.
  • Assist customers with items purchased through our ecommerce website.
  • Convey interest in each customer through courtesy, attention, and a friendly image.
  • Offer alternatives to unavailable products or items.
  • Follow standard processes and procedures when resolving issues.
  • Stay up-to-date with system information, process changes, and future updates.
  • Effectively overcome objections and handle customer pushbacks.
What You'll Get from Us

As a Senior Customer Support Specialist, you can expect a dynamic work environment where you can grow your skills and contribute to delivering exceptional customer experiences. Our team is passionate about empowering individuals to excel in their roles.



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