Customer Service Professional

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled Customer Service Representative to join our team.

This is a commission-based work opportunity, and successful candidates will be responsible for providing exceptional customer support via chat.

Key qualifications include excellent verbal and written communication skills, strong interpersonal skills, negotiation skills, product knowledge, time management, resilience, problem-solving skills, adaptability, tech savviness, and drive and motivation.

Job Specifications:

Key Responsibilities:

  • To provide top-notch customer service via chat.
  • To respond to customer inquiries in a timely and professional manner.
  • To resolve customer complaints in a fair and efficient manner.
  • To maintain accurate records of customer interactions.
  • To continuously improve customer satisfaction ratings.

Requirements:

Skills and Qualifications:

  • Communication Skills: Excellent verbal and written communication skills are essential for effectively conveying product information, negotiating deals, and building rapport with clients.
  • Interpersonal Skills: Being able to understand and connect with customers on a personal level is important for building trust and fostering long-term relationships.
  • Negotiation Skills: The ability to negotiate terms, prices, and contracts is vital for closing deals and achieving sales targets.
  • Product Knowledge: Thorough understanding of the products or services being sold enables sales professionals to address customer inquiries, overcome objections, and highlight key selling points.
  • Time Management: Sales roles often involve managing multiple leads and accounts simultaneously. Effective time management skills help in prioritizing tasks and maximizing productivity.
  • Resilience and Persistence: Rejection is common in sales, so resilience and the ability to persist in the face of challenges are crucial for maintaining motivation and achieving success.
  • Problem-Solving Skills: Sales professionals encounter various challenges and objections from clients. Strong problem-solving skills enable them to find creative solutions and address customer concerns effectively.
  • Adaptability: The ability to adapt to changing market conditions, customer preferences, and company policies is important for staying competitive and achieving sales targets.
  • Tech Savviness: Proficiency in using sales and CRM software, as well as familiarity with digital communication tools and social media platforms, is increasingly important in today's sales environment.
  • Drive and Motivation: A proactive and results-driven mindset, coupled with a strong sense of ambition and motivation, is essential for consistently meeting and exceeding sales targets.

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