Persistency Director

About the Opportunity:

This is a unique opportunity to join our team as a customer retention director, where you will lead the development and execution of strategies to enhance customer satisfaction and loyalty. With a strong focus on persistency and premium growth, you will collaborate with cross-functional teams to drive business results.

Main Responsibilities:

• Develop and implement initiatives to drive persistency and premium growth
• Collaborate with sales, claims, customer service, and actuarial teams to ensure long-term customer satisfaction and loyalty
• Lead the strategy development and execution of customer retention programs
• Analyze data to inform decision-making and measure program effectiveness

Requirements:

To succeed in this role, you should have:

• A minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a supervisory/managerial role focused on customer retention or persistency management
• Excellent analytical and problem-solving skills, with the ability to communicate complex ideas effectively
• Strong team management and interpersonal skills, with the ability to build relationships across functional areas
• Knowledge of the insurance industry, its products, and regulations
• Certification in insurance is an added advantage

Benefits:

This role offers a competitive compensation package, including benefits such as medical, dental, and vision coverage, 401(k) matching, and paid time off.