Retention Strategist

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Customer Retention Director

About the Role:

We are seeking an experienced professional to lead our customer retention efforts, focusing on persistency and premium growth. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer satisfaction and loyalty.

Main Responsibilities:

  • Develop and implement initiatives to drive persistency and premium growth
  • Collaborate with sales, claims, customer service, and actuarial teams to ensure long-term customer satisfaction and loyalty
  • Lead the strategy development and execution of customer retention programs
  • Analyze data to inform decision-making and measure program effectiveness

Requirements:

To succeed in this role, you should have:

  • A minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a supervisory/managerial role focused on customer retention or persistency management
  • Excellent analytical and problem-solving skills, with the ability to communicate complex ideas effectively
  • Strong team management and interpersonal skills, with the ability to build relationships across functional areas
  • Knowledge of the insurance industry, its products, and regulations
  • Certification in insurance is an added advantage

Benefits:

This role offers a competitive compensation package, including benefits such as medical, dental, and vision coverage, 401(k) matching, and paid time off.

Working Environment:

You will be working in a dynamic and fast-paced environment, collaborating with cross-functional teams to achieve business objectives. We foster a culture of innovation, continuous learning, and professional growth.

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