
Retention Strategist
6 days ago
Job Title: Customer Retention Director
About the Role:
We are seeking an experienced professional to lead our customer retention efforts, focusing on persistency and premium growth. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer satisfaction and loyalty.
Main Responsibilities:
- Develop and implement initiatives to drive persistency and premium growth
- Collaborate with sales, claims, customer service, and actuarial teams to ensure long-term customer satisfaction and loyalty
- Lead the strategy development and execution of customer retention programs
- Analyze data to inform decision-making and measure program effectiveness
Requirements:
To succeed in this role, you should have:
- A minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a supervisory/managerial role focused on customer retention or persistency management
- Excellent analytical and problem-solving skills, with the ability to communicate complex ideas effectively
- Strong team management and interpersonal skills, with the ability to build relationships across functional areas
- Knowledge of the insurance industry, its products, and regulations
- Certification in insurance is an added advantage
Benefits:
This role offers a competitive compensation package, including benefits such as medical, dental, and vision coverage, 401(k) matching, and paid time off.
Working Environment:
You will be working in a dynamic and fast-paced environment, collaborating with cross-functional teams to achieve business objectives. We foster a culture of innovation, continuous learning, and professional growth.
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