
Billing and Collections Expert
7 days ago
About the Position
We are seeking a skilled Billing and Collections Expert to manage and drive operations across the Pakistan market region. This role will be based in Karachi, Pakistan.
This opportunity offers an excellent chance to lead a dynamic team and contribute to the strategic growth of our O2C operations in Pakistan.
Your Key Responsibilities- Manage a team responsible for billing processes across Pakistan.
- Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers.
- Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
- Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
- Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
- Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.
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