Customer Success Representative

5 days ago


Lahore, Punjab, Pakistan Parhlo Full time

Job Overview:

At Parhlo, we are seeking a skilled Customer Success Representative to join our team. As a key member of our sales force, you will be responsible for delivering exceptional customer service and driving sales growth through strategic account management.

Key Responsibilities:

  1. Customer Engagement: Manage large volumes of incoming calls to understand customers' needs and provide personalized solutions.
  2. B2B Sales: Develop and execute sales strategies to drive revenue growth and meet sales targets.
  3. Lead Generation: Identify and pursue new business opportunities to expand our customer base.
  4. Relationship Building: Foster long-term relationships with customers by providing proactive support and solutions.
  5. Communication: Utilize effective communication skills to build trust and ensure customer satisfaction.
  6. Information Provision: Provide accurate and complete information to customers using the right methods and tools.
  7. Performance Metrics: Meet individual and team sales targets as well as call handling quotas.
  8. Conflict Resolution: Handle customer complaints in a timely manner, providing suitable solutions and alternatives.
  9. Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file relevant documents.
  10. Compliance: Adhere to established communication procedures, guidelines, and policies.


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