Client Success Liaison

7 days ago


Lahore, Punjab, Pakistan Knowza Learning Solutions Full time

Customer Support Representative Job Description:

At Knowza Learning Solutions, we are seeking a skilled Customer Support Representative to join our sales support office in Lahore. As a key member of the team, you will play a vital role in delivering exceptional customer experiences and contributing to the company's growth targets.

Responsibilities:

  • Provide prompt and professional responses to customer inquiries via email, chat, and call.
  • Develop in-depth knowledge of the product offerings and communicate effectively with customers.
  • Identify prospective customers, generate leads, and convert them into satisfied clients.
  • Follow up on contacted prospects and resolve customer complaints efficiently.

Requirements:

  • Bachelor's or Master's degree in Marketing or a related field is preferred.
  • Exceptional communication skills are essential for achieving high customer satisfaction and conversion rates.
  • Fluency in English is mandatory, with a British accent being a significant advantage.
  • Strong negotiation and convincing powers are required to meet sales targets.
  • The ability to multitask, organize, and prioritize work efficiently is crucial.
  • Punctuality and confidence are essential qualities for success in this role.
  • Self-motivation and a high level of enthusiasm are necessary to excel as a Customer Support Representative.

Benefits:

The selected candidate will receive a competitive salary range of Rs60,000.00 - Rs65,000.00 per month, as well as a range of benefits, including opportunities for career growth and development.


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