Taxi Operations Coordinator

4 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

We're hiring a Taxi Operations Coordinator to handle inbound calls from UK customers. Your primary responsibility will be to assist with taxi bookings, airport transfers, payments, and dispatching jobs to drivers.

As a skilled dispatcher, you'll book, amend, or cancel taxi rides based on customer needs. You'll also provide accurate fare quotes and manage airport bookings.

To excel in this role, you'll need to take secure payments over the phone and dispatch jobs to available drivers using the iCabbi system. Tracking and monitoring each booking until successful completion is crucial.

You'll communicate with drivers for updates, delays, or issues, and connect customers with drivers when needed for coordination. Handling driver queries, feedback, and complaints is also essential.

This position requires a minimum 1 year of customer service or inbound call center experience. Strong spoken English with a mandatory British accent is necessary.

A strong understanding of dispatching and live job monitoring is required. Excellent communication, multitasking, and problem-solving skills are also essential.

You should be able to work as a team player who stays calm under pressure. Knowledge of UK geography and taxi operations is a plus.

Keywords: Inbound CSR, Taxi Jobs, UK Support, Voice Process, Customer Support, iCabbi Experience, Dispatch Operator, Live Monitoring, Airport Booking, Driver Support, Live Dispatch, Transportation Jobs, Call Center Jobs, British Accent Required, Remote Dispatch, Full-Time Jobs, Booking Support, CSR Jobs, Customer Experience.



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