
Taxi Operator/Dispatcher
3 weeks ago
We're Hiring: Inbound Taxi Controller (Customer Service Representative – CSR)
Location: On-site
Job Type: Full-Time
Industry: #CallCenter #Transportation #TaxiDispatch
We're looking for a reliable and skilled #TaxiOperator/Dispatcher to join our team You'll be handling inbound calls from UK customers, assisting with taxi bookings, airport transfers, payments, and most importantly — dispatching jobs to drivers and monitoring them until completion to ensure smooth and timely service.
What You'll Do:- Answer calls from UK customers with a clear #BritishAccent
- Book, amend, or cancel taxi rides based on customer needs
- Provide accurate fare quotes and manage airport bookings
- Take secure payments over the phone
- Dispatch jobs to available drivers using the #iCabbi system
- Track and monitor each booking until successful completion
- Communicate with drivers for updates, delays, or issues
- Connect customers with drivers when needed for coordination
- Handle driver queries, feedback, and complaints
- Escalate issues to the appropriate team or supervisor
- Minimum 1 year of #CustomerService or #InboundCallCenter experience
- Strong spoken English with a mandatory British accent
- Experience using the #iCabbi dispatch system (preferred)
- Knowledge of dispatching and live job monitoring
- Excellent communication, multitasking, and problem-solving skills
- Team player who stays calm under pressure
- Understanding of UK geography and taxi operations is a plus
#InboundCSR #TaxiJobs #UKSupport #VoiceProcess #CustomerSupport #iCabbiExperience
#DispatchOperator #LiveMonitoring #AirportBooking #DriverSupport #LiveDispatch
#TransportationJobs #CallCenterJobs #BritishAccentRequired #RemoteDispatch
#FullTimeJobs #BookingSupport #CSRJobs #CustomerExperience
If you're ready to deliver top-notch service and manage real-time taxi operations from start to finish, this is the job for you.
Apply Now or Tag Someone Who's a Great Fit
#NowHiring #HiringAlert #TaxiDispatcher #CallCenterHiring #CustomerServiceRepresentative #UKVoiceProcess #ApplyNow
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