Customer Engagement Professional

6 days ago


Lahore, Punjab, Pakistan Wali Systems Full time

At Wali Systems (Pvt) Limited, we are seeking a Business Development and Marketing Expert to join our team. The successful candidate will have a strong background in IT and excellent communication skills.

The Business Development and Marketing Expert will be responsible for developing and implementing marketing strategies to promote software development services. They will also need to engage with customers via telephone and email to promote these services.

The ideal candidate will have prior experience of working in a BPO or call center, as well as a technical background. However, candidates with a degree in business administration and good sales and marketing experience are also encouraged to apply.

Responsibilities:
  1. Develop and implement marketing strategies to promote software development services.
  2. Engage with customers via telephone and email to promote software development services.
  3. Follow-up with customers via phone or email following initial sales contact.
  4. Meet organizational monthly sales goals.
  5. Continued product education to better service customer calls.
Requirements:
  • One or more years of experience in Telesales in a high volume fast paced environment.
  • Strong customer service and telesales skills.
  • Experience with web based applications, Microsoft Windows, Microsoft Office suite, and popular CRM tools.
  • Good organizational skills and ability to multi-task and prioritize in a fast paced environment.
  • Ability to manage sensitive and critical client information.
  • Problem-solving and decision-making skills.
  • Excellent English speaking skills.
  • Good professional attitude and excellent temperament.
  • Willingness to work during the night shift.


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