Expert IT Service Delivery Manager

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Senior IT Service Management Consultant

We are seeking a highly experienced Senior IT Service Management Consultant with expertise in ISO/IEC 20000 implementation and ITIL framework.

Key Responsibilities:
  • Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
  • Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
  • Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
  • Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).
  • Provide training and awareness programs to clients on ITSM best practices.
Requirements:
  • Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
  • ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  • 6-8 years of experience in ITSM consulting or related roles.
  • In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Practical experience in ISO 20000 implementation.
  • Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST, NCA, SAMA would be an added advantage.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proven ability to manage multiple projects and clients simultaneously.
  • Experience in conducting internal and external audits related to ITSM would be an added advantage.
  • Strong stakeholder engagement, report writing, and project management skills.

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