Senior Operations Coordinator

18 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview:

The Senior Operations Coordinator is responsible for overseeing operations, fostering collaboration and coordination among teams. This role involves effective communication management, report writing and performance monitoring, as well as process development and improvement.

Key Responsibilities:
  • Manage stakeholder dialogue across multiple regions
  • Produce detailed reports to inform strategic decisions and analyze data
  • Investigate software application issues and identify areas for improvement
  • Closely monitor progress to ensure KPIs are met
Qualifications:
  • Proven ability to lead and manage teams effectively
  • Highly proactive approach to problem-solving and decision-making
  • Excellent communication and interpersonal skills
  • Fluency in English with excellent speaking and writing skills
  • Ability to analyze data using various tools and technologies
Requirements:
  • At least 3 years of experience running successful operations in BPO or call centers
  • Graduate from a reputable foreign or local university
  • ITIL, Six Sigma certification is a plus


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