Customer Service Representative

5 days ago


Gujrat, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled Customer Service Officer to collaborate with our Sales team and deliver exceptional customer service. The ideal candidate will be responsible for crafting sales proposals, updating internal databases, and conducting market research.

Key Responsibilities:
  1. Sales Proposal Development: Create new sales proposals and contract renewals that meet client requirements.
  2. Customer Communication: Engage with customers via email or phone to address queries, provide information, and resolve issues.
  3. Database Management: Update internal databases (CRM) with accurate account details to ensure seamless client interactions.
  4. Back-Office Support: Perform administrative tasks to support Sales Executives and Business Developers as needed.
  5. Market Research: Conduct thorough market research to identify trends, competition, and opportunities for growth.
  6. Reporting and Analysis: Create comprehensive reports on sales and marketing campaigns to inform business decisions.
  7. Record Keeping: Maintain digital and physical records of invoices, contracts, and other relevant documents.
  8. Payment Issues: Address payment-related concerns and resolve them efficiently.
  9. Revenue Growth: Identify new revenue prospects and contribute to the expansion of our customer base.
Requirements and Skills:
  1. Customer Service Experience: Proven work experience as a Customer Service Officer or similar role.
  2. Customer Service Background: Previous experience in a customer-facing role is highly desirable.
  3. CRM Familiarity: Familiarity with Client Relationship Systems (CRM) is essential.
  4. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and colleagues.


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