Technical Support Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

We are looking for a highly skilled Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our end-users.

Responsibilities:

  1. Monitor IT security tools for alerts, events, and ticket queues.
  2. Work with SecOps to investigate and resolve complex issues and sensitive matters.
  3. Collaborate with management to review summarized findings, identify recurring issues, and collect KPIs.
  4. Continuously develop your knowledge and skills to aid in first-time incident resolution.

About the Team

This is an excellent opportunity for a motivated and organized individual to develop their skills in IT service management and technical support.

Requirements

  • Experience with Microsoft 365 and Exchange Online administration.
  • Exposure to various security alerts, analyzing IoCs (Indicators of Compromises), analyzing reported Phishing emails, account compromises, and malware.
  • Advanced critical thinking and troubleshooting skills.


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