Technical Support Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a Technical Support Professional, you will serve as the primary point of contact for clients, ensuring a focus on customer satisfaction and building strong relationships. You will troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.

To succeed in this role, you will need exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively. You must have a strong desire to help customers and resolve their issues in a timely and efficient manner.

You will work collaboratively with team members to meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members. You will also participate in product training sessions and ensure continuous personal and professional development.

Key Responsibilities:
  • Client Communication & Support: Serve as the primary point of contact for clients.
  • Issue Resolution: Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
  • Service Level Compliance: Meet defined service level agreements (SLAs) for problem resolution.

Required Skills & Qualifications:

  • Educational Background: University degree or relevant qualification
  • Experience: 5+ years of experience in software support is highly desirable, especially in working with international clients.
  • Technical Proficiency: Proficient in MS Windows applications; experience with ERP systems is a plus.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively.


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