
Shift Operations Coordinator
2 days ago
The Shift Manager role is a pivotal position that requires exceptional leadership skills, attention to detail, and a commitment to delivering outstanding customer service. The ideal candidate will have the ability to motivate and supervise a team to achieve operational excellence, while maintaining high standards of customer satisfaction.
Key Responsibilities:- Shift Management: Oversee daily operations during assigned shifts, ensuring all tasks are completed efficiently and to standard. Coordinate staff schedules, breaks, and assignments to optimize productivity and customer service.
- Customer Service: Ensure all customers are greeted warmly and served promptly. Address customer complaints and resolve issues to ensure customer satisfaction.
- Team Supervision: Lead, motivate, and supervise team members during shifts. Provide training and guidance to new and existing staff to enhance their skills and performance.
- Inventory Management: Monitor inventory levels and ensure adequate stock of all products. Conduct inventory counts and assist in ordering supplies as needed.
- Compliance and Safety: Ensure compliance with health and safety regulations, food safety standards, and company policies. Conduct routine checks to maintain a clean, safe, and organized work environment.
- Cash Handling: Oversee cash handling procedures, including opening and closing tills, making bank deposits, and ensuring accurate cash registers. Address any discrepancies and ensure proper documentation.
- Performance Monitoring: Monitor sales performance during shifts and assist in implementing strategies to achieve sales targets. Provide feedback to team members to help them improve their performance.
Requirements:
- Leadership Skills: Ability to lead, motivate, and supervise a team to achieve operational excellence and deliver exceptional customer service.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with team members and customers.
- Problem-Solving Skills: Strong problem-solving skills to address operational challenges and customer complaints.
- Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain an organized work environment.
- Accuracy: High level of accuracy in handling cash, monitoring inventory, and ensuring compliance with standards.
Education: High school diploma or equivalent. Additional education or training in hospitality or retail management is advantageous. Food safety certification is preferred but not necessary.
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