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Customer Service Representative
2 weeks ago
Job Description
We are seeking a highly skilled and detail-oriented Customer Service Representative to handle customer inquiries via phone, email, and chat. The ideal candidate must possess exceptional English language skills, particularly in writing, with a strong attention to detail and a well-developed sense of common sense.
This role requires providing accurate information regarding educational opportunities and services, maintaining detailed records of all customer interactions, addressing customer concerns with professionalism and accuracy, and ensuring all communication is clear, concise, and grammatically correct.
Key Responsibilities:- Handle customer inquiries via phone, email, and chat.
- Provide accurate information regarding educational opportunities and services.
- Maintain detailed records of all customer interactions.
- Address customer concerns with professionalism and accuracy.
- Ensure all communication is clear, concise, and grammatically correct.
- Exceptional written and spoken English skills.
- Strong attention to detail and accuracy.
- Previous experience in customer service or related fields is preferred.
- Ability to think critically and solve problems efficiently.
- Must be based in Lahore and able to work on-site.
