Customer Service Expert

1 week ago

Lahore, Punjab, Pakistan beBeeSupport Full time 600,000 - 800,000

Are you a customer service expert looking for a new challenge? We are seeking an Email and Chat Support Specialist to join our team.

Job Responsibilities:
  • Process client packages and upgrades upon receiving invoices from various channels.
  • Downgrade client accounts upon expiration or request from operations, customer service, or listing teams.
  • Evaluate and resolve client grievances escalated by account managers.
  • Provide live chat support to web users and assist after-sales inquiries from account managers.
Requirements:
  • Experience: 6-12 months in email/chat support.
  • Education: Bachelor's degree required.
  • Location: Hybrid schedule based in Lahore.
  • Position Level: Entry-level position.
  • Excellent communication skills in English (spoken and written).
  • Ability to communicate with internal/external staff for day-to-day queries.
  • Strong communication and follow-up skills.
  • Working knowledge of computer software like MS Word and Excel.

As an Email and Chat Support Specialist, you will be responsible for providing exceptional support to our clients through email and chat channels. You will work closely with the operations, customer service, and listing teams to ensure seamless client experiences.

The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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