Call Center Leadership Role

4 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Call Center Leadership Role

We are seeking a highly motivated and experienced professional to lead our call center team.

Responsibilities:

  • Manage a team of call center representatives to achieve exceptional performance.
  • Evaluate team performance, providing constructive feedback and coaching to drive improvement.
  • Address escalated customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • Develop and analyze reports to inform strategic decision-making and drive business growth.
  • Provide guidance and support to team members, fostering a positive and productive work environment.
Key Qualifications:

Requirements:

  • A minimum of 2 years of experience in a call center leadership role.
  • Proven track record of success in managing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
  • Proficiency in Microsoft Office and call center software, with a willingness to learn new systems and technologies.

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