
Customer Service Representative
5 days ago
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team at Adiova. As a key member of our social media customer relationship team, you will be responsible for providing exceptional customer support and engagement on various social platforms.
About the Role:
This is an exciting opportunity to work in a remote setting, utilizing your excellent communication skills to interact with customers and deliver superior service. You will be responsible for monitoring social media platforms, identifying opportunities to engage with customers, and responding to their inquiries in a timely and professional manner.
Your Responsibilities:
- Monitor social media platforms, including Facebook, Twitter, and automotive enthusiast forums, to identify opportunities to engage with customers.
- Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
- Effectively document customer interactions.
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
- Participate in required training/industry-specific certifications to maintain technical knowledge and skills.
- Provide exceptional service to all internal and external customers.
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