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Service Delivery Specialist
5 hours ago
Company Overview
KIDAN is an internationally recognized IT consultancy firm. As a family-owned, multi-cultural organization, we've rapidly expanded our reach to over 900 enterprises worldwide.
Our strength lies in our innovative approach to IT management and security. We are continually pushing the boundaries to make a significant global impact in the IT sector.
Job Description
We are seeking a Service Delivery / Project Manager, based remotely in Pakistan, to lead our efforts in delivering exceptional IT services and managing complex projects.
The ideal candidate will not only manage projects and service delivery with excellence but also play a key role in shaping our responses to RfPs and crafting compelling project proposals.
Key Responsibilities:
- Lead the delivery of high-quality IT services, ensuring they align with client expectations and company standards.
- Manage a range of IT projects, overseeing all aspects from initiation to completion.
- Draft detailed project proposals and respond effectively to RfPs, showcasing KIDAN's strengths and capabilities.
- Act as a key point of contact for clients, ensuring their requirements are fully understood and met.
- Monitor and enforce SLAs, maintaining the highest standards of service delivery.
- Conduct in-depth reviews of support tickets, constantly seeking to enhance technical accuracy and response quality.
- Innovate and implement standards for customer support, focusing on efficiency and effectiveness.
- Establish and nurture robust client relationships, underpinning commitment to customer satisfaction.
- Collaborate closely with internal teams, ensuring seamless integration of efforts across various departments.
- Regularly report on project progress, service delivery metrics, and opportunities for improvement.
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