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Customer Relationship Manager

3 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
About the Role

The successful CRM Specialist will be responsible for managing our customer relationship management system, ensuring smooth operations, and driving business growth.

Responsibilities
  1. Configure and Manage CRM: Set up and maintain the Microsoft Dynamics 365 platform, including workflows, customizations, and reporting.
  2. Analyze and Improve Processes: Identify areas for improvement and implement changes using CRM automation, integration, and customization.
  3. Provide User Support: Offer technical assistance, troubleshooting, and training to CRM users.
  4. Maintain Data Integrity: Implement best practices in CRM data governance to ensure accuracy and security.
  5. Collaborate with Developers: Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  6. Integrate Applications: Integrate Microsoft Dynamics 365 with other business applications.
  7. Generate Reports: Create insightful reports and dashboards to support business decision-making.
  8. Ensure Compliance: Verify that CRM configurations meet data privacy and security regulations.