Customer Relationship Manager

4 days ago

Islamabad, Islamabad, Pakistan Inkstone Management Full time

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain the problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Attempt to persuade customers to reconsider cancellation.

Inform customers of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Location

Information Technology and Services - Islamabad, Pakistan

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