
Customer Support Specialist
3 days ago
We are seeking experienced inbound customer service professionals to provide exceptional support to our customers.
The ideal candidate will have prior experience working in call centre environments, particularly in the taxi and limousine industry.
The key responsibilities of this role include:
- Responding to incoming calls and providing prompt assistance to customers.
- Taking bookings from customers via phone, email, or online platforms.
- Entering booking details accurately into dispatch software.
- Providing customers with quotations and addressing any queries related to services.
- Cultivating a positive brand image through excellent customer service skills.
- Maintaining effective communication with clients, colleagues, and drivers.
- Dispatching jobs efficiently and adhering to company procedures.
- Meeting punctuality and reliability requirements for each shift.
To succeed in this role, candidates should possess:
- Excellent English speaking and writing skills.
- A minimum of 6 months to 1 year of experience in a call centre environment.
- Previous experience in the taxi or limousine industry is highly preferred.
- Strong customer management skills.
- Familiarity with taxi booking software, preferably Limo Anywhere, iCabbi, or Autocab.
- The ability to multitask and think critically when solving problems.
- An understanding of taxi dispatching principles.
- Flexibility to work rotating shifts and adhere to a schedule.
Benefits:
- Competitive remuneration packages tailored to individual experience and abilities.
- Opportunity for comprehensive training and career development.
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