System Administration Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time
Job Description:

We are seeking a skilled Technical Support Engineer to join our team based in Islamabad. In this role, you will assist global customers with resolving technical issues related to web infrastructure, Linux servers, network security, CDN, and Web Application Firewalls (WAF). You'll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.

As a Technical Support Engineer, your primary responsibility will be to provide tier 1 technical support to customers via email and ticketing systems in both German and English. You will troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF. You'll also guide customers through system configuration, usage, and optimization.

Collaboration with Tier 2/3 technical teams is essential for escalating complex issues. You will document known issues, fixes, and create support content for internal and external use. Maintaining professional communication and ensuring a high level of customer satisfaction are crucial aspects of this role.

Requirements:
  • Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
  • Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
  • Ability to work independently and solve problems methodically
  • Strong communication skills in English (written & spoken)
  • Basic to intermediate German language skills are required (B1 level or higher preferred)
Preferred Qualifications:
  • Familiarity with CDNs, cloud platforms, or cybersecurity tools
  • Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
  • Understanding of DDoS protection, SSL, and web performance tools
What We Offer:
  • Opportunity to work with a global customer base and cutting-edge web security products
  • A supportive, collaborative team environment based in Islamabad
  • Career growth opportunities in network and cloud security

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