Senior Java Support Leader

20 hours ago

Sahiwal, Punjab, Pakistan beBeeTechnical Full time $28,000 - $35,500
Job Opportunity

Our organization is seeking a skilled professional to fill the position of Java Technical Support Lead.

This leadership role will involve overseeing support operations and managing our Incident Response Team. The ideal candidate will have experience in building, coaching, and directing technical teams while establishing best practices for incident response and management.

The successful candidate will be responsible for developing strategies for handling event-driven architecture, implementing effective incident management workflows, and collaborating with leadership to ensure operational excellence.

Responsibilities
  • Develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
  • Establish and enforce incident response protocols and escalation procedures.
  • Oversee critical incident management and personally handle high-severity issues when needed.
  • Define and implement root cause analysis methodologies and follow-up processes.
  • Lead strategic initiatives to improve system reliability and reduce incident frequency.
  • Collaborate with development, operations, and product teams to enhance service quality.
  • Design and optimize support tooling and automation to increase team efficiency.
  • Report on key metrics and trends to management, providing insights and recommendations.
  • Cultivate a culture of knowledge sharing and continuous improvement.
  • Manage on-call schedules and ensure appropriate coverage for all support hours.
Requirements
  • 5+ years of experience in Java development and technical support.
  • 5+ years of experience as a Support Engineer in on-call teams.
  • Proven ability to build and lead high-performing technical teams.
  • Deep understanding of event-driven architecture and distributed systems.
  • Expertise in incident response frameworks and root cause analysis methodologies.
  • Strong experience working with RESTful APIs in production environments.
  • Experience establishing support processes and incident management workflows.
  • Strong prioritization and decision-making skills, especially during critical incidents.
  • Excellent communication abilities across technical and non-technical stakeholders.
  • Advanced level of English.
Preferred Qualifications
  • Experience with GraphQL implementation and support.
  • Knowledge of WebSocket protocols and real-time applications.
  • Familiarity with Go programming language.
  • Understanding of C++ development principles.
  • Background in SRE (Site Reliability Engineering) practices.
  • Experience implementing monitoring solutions and observability platforms.

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