Customer Service Liaison

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time

A customer service representative plays a vital role in providing support to customers by addressing their inquiries and concerns.

Job Responsibilities
  • The primary goal is to resolve customer complaints effectively via various communication channels such as phone, email, and mail.
  • In emergency situations, customer service representatives must use telephones to promptly contact customers.
  • An essential skill is to greet customers warmly and understand the reason for their inquiry or complaint.
  • When a product malfunctions, the representative should suggest suitable solutions to resolve the issue.
  • Informing customers about available deals and promotions is also a key responsibility.
  • Collaboration with the customer service manager is necessary to ensure that excellent customer service standards are met.
  • Accurate recording of call details and maintaining clear records is crucial.
  • Preparing comprehensive reports on overall customer satisfaction is an important task.
Key Skills and Qualifications
  • Candidate should possess strong communication and problem-solving skills.
  • Ability to work well under pressure and maintain professionalism at all times.
  • Familiarity with customer relationship management software would be advantageous.
  • Exceptional listening and interpersonal skills are required to handle customer queries efficiently.
  • Bilingual or multilingual candidates may have an added advantage in a diverse customer base.
Benefits

We offer a dynamic and supportive work environment, opportunities for growth and professional development, and a competitive compensation package.

Others

This role requires flexibility, adaptability, and a willingness to learn and take on new challenges. If you are a motivated and customer-focused individual looking for a rewarding career, we encourage you to apply.



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