
Customer Engagement Lead
3 days ago
Are you a motivated and results-driven professional looking for a challenging role? We're seeking an experienced Night Manager to join our dynamic team at AlphaX Telemarketing.
About the Job:- Oversee nighttime operations, ensuring smooth execution of tasks and delivery of exceptional customer experiences.
- Develop and implement strategies to enhance team performance and customer engagement.
- Conduct regular team meetings, provide guidance, and address performance issues.
- Monitor call quality, ensuring alignment with company standards.
- Prepare detailed reports and analyze key performance indicators.
- Drive nighttime operations, prioritizing timely task completion and exceptional customer experience.
- Develop and execute plans to boost team productivity and customer satisfaction.
- Provide clear guidance and support to team members, promoting a positive and collaborative work environment.
- Maintain accurate records and report findings to inform business decisions.
- Collaborate with internal stakeholders to achieve shared objectives.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze complex data and create actionable insights.
- Strong problem-solving and adaptability skills.
- Deep understanding of telemarketing principles and customer service best practices.
Competitive compensation package with potential for bonuses.
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