After Sales Department Head

5 hours ago


Lahore, Punjab, Pakistan Buksh Group Full time

The After Sales Manager role at Buksh Motors aims to preserve and enhance our market image through strategic planning and execution. This position involves developing and implementing effective after-sales strategies to boost customer satisfaction and loyalty.

Main Accountabilities:
  1. Predict and work towards achieving sales objectives for the after-sales team.
  2. Deliver superior customer service and value proposition to clients.
  3. Foster strong relationships with customers to drive loyalty and retention.
  4. Proactively identify opportunities to expand the customer base.
  5. Streamline customer complaint resolution processes for enhanced efficiency and customer satisfaction.
  6. Adhere to brand warranty and policy guidelines to ensure seamless operations.
  7. Facilitate communication between customers and brand stakeholders.
  8. Develop and enforce policies that align with brand identity and quality standards.
  9. Conduct capacity assessments and plan for future growth at each service center.
  10. Aid in crafting the annual business plan and driving sales performance for the after-sales division.
  11. Update brand principals on key issues such as technical matters, campaigns, recalls, and training initiatives.
  12. Sponsor comprehensive training programs both locally and internationally to elevate employee competencies.
  13. Evaluate and enforce compliance with regulatory norms.
  14. Liaise with accounting and logistics teams to ensure uninterrupted supply chain operations.

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