IT Infrastructure Technical Support Specialist

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Description:

We are seeking a highly skilled IT Support Specialist to join our team. This individual will be responsible for providing technical support and assistance to end-users within the organization.

This position involves troubleshooting and resolving hardware, software, and network-related issues, providing timely and effective solutions, and ensuring smooth IT operations across the company.

The ideal candidate should possess excellent communication skills, a strong technical background, and a proactive approach to problem-solving.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 3-4 years of experience in IT support or a related role, with a focus on advanced troubleshooting and Helpdesk/system support.
  • Relevant certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or equivalent certifications
  • Strong knowledge of Windows ,Linux,Mac,Hackintosh, Active Directory, and Group Policy. Proficiency with networking technologies & configuration such as TCP/IP, DNS, DHCP, VLANs, VPNs, Unifi APs ,Controllers ,L3 Switches and firewalls.
  • Experience with virtualization technologies (VMware, Hyper-V) ,Veeam.
  • Advanced troubleshooting skills for 2D,3D ,Rendering systems ,GPU (desktops, laptops, Macbook) and softwares.
  • Experience with storage solutions (SAN, NAS) and backup technologies.
  • Familiarity with firewalls, IDS/IPS, endpoint security, and encryption.
  • Experience with Asset Management, Vendor Management-Ability to lift and move IT equipment when necessary.
  • Willingness to work flexible hours, including possible shift work.
  • Incident & Problem Management: Lead the identification, diagnosis, and resolution of system and network problems, minimizing impact on business operations.
  • Analyze recurring issues and implement long-term solutions to reduce downtime and improve system reliability.
  • Work closely with vendors to resolve hardware and software issues, ensuring warranty and support agreements are fully utilized.
  • Preferred Experience
  • Experience with IT service management tools (e.g.Spiceworks,ServiceNow, Freshdesk).
  • Knowledge of ITIL processes and incident management frameworks.
  • Key Skills:
  • Problem-Solving & Analytical Skills: Ability to identify, diagnose, and resolve complex technical issues efficiently and effectively.
  • Organization & Multitasking: Ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.
  • Flexibility to work off-hours or weekends as needed for critical support, maintenance, or project implementation.
  • Occasional visits to other office locations or vendors may be required.

Shift Timings:Rotational (12:00 p.m. – 9:00 p.m.), (03:00 p.m. – 12:00 a.m.), (08:30 p.m. – 5:30 a.m.)

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