Technical Support Specialist

3 weeks ago

Karachi, Sindh, Pakistan ibex Full time
Technical Support Specialist
ibex, Pakistan

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other queries/concerns and provide accurate resolutions as per the defined processes. We are looking for people who have a flair for dealing with international customers, but above all, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

  1. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
  2. Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner.
  3. Deliver a customer experience that meets performance objectives while maintaining the core values of our client.
  4. Ensure swift responses to customers through phone calls.
  5. Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions.
  6. Explain complex technical concepts in a simple and easy-to-understand manner to assist customers in resolving technical issues.
  7. Stay up to date by researching similar product symptoms to provide accurate solutions.
  8. Ensure compliance with all company policies, procedures, and practices.

Why Should You Join Us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

  • Time Management
  • Priority Setting
  • Professional Composure
  • Empathy and hospitality
  • Basic MS Office skills, specifically MS Excel (Spreadsheet)

We want people doing their best to work with us. Here are some things we do differently to enable people to do their best work and live a happy life:

  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • Two days off in a week
  • Ergonomic furniture and infrastructure.
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
Job Specification

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals efficiently and timely.

You have superb English communication skills with a U.S. or UK accent. You can articulate your thoughts in an easy-to-understand manner and convey messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for include:

  • Time Management
  • Priority Setting
  • Professional Composure
  • Empathy and hospitality
  • Basic MS Office skills, specifically MS Excel (Spreadsheet)
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