Customer Relationship Manager

1 week ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

We are seeking a highly skilled Associate Customer Success Manager who will be responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers.

Key Responsibilities:
  1. Maintain Communication: Build and maintain strong relationships with high-value customers through proactive engagement.
  2. Understand Customer Needs: Comprehend customers' business requirements and challenges to address them effectively, positioning our product as the best solution.
  3. Product Demos and Value Realization: Conduct product demos and training to maximize product adoption and demonstrate value.
  4. Monitor Customer Health: Proactively monitor customer health signals, usage patterns, and satisfaction levels to identify risks and opportunities.
Required Skills and Qualifications:
  • Education: Bachelor's degree in computer science, management, business, or a related field preferred.
  • Experience: Minimum 2 years in a customer-facing role within a tech company, preferably in customer success or support.
  • Technical Skills: Basic understanding of our products/services, familiarity with CS metrics like churn, MRR, ARPU, and revenue expansion.
  • Communication Skills: Strong verbal and written communication abilities, with a sense of ownership.


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