Cloud Services Engineer

5 days ago


Lahore, Punjab, Pakistan NorthBay Solutions Full time

About the Role:

We are seeking a talented Cloud Services Engineer to join our dynamic team at NorthBay Solutions. As a key member of the team, you will be responsible for designing, implementing, and maintaining cloud-based solutions for our clients.

Key Responsibilities:

  • Implement AWS cloud solutions to meet client requirements, ensuring optimal infrastructure setup and performance monitoring.
  • Provide Level 1 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.
  • Monitor cloud environments to ensure optimal performance, security, and cost-efficiency, responding to alerts and incidents as the first line of defense.
  • Collaborate with engineering and support teams to escalate unresolved issues, share insights, and implement best practices for cloud management.
  • Develop and maintain documentation for cloud architectures, deployment procedures, and support guidelines.
  • Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.
  • Participate in the MSP's on-call rotation for after-hours support and incident response.
  • Stay up-to-date with the latest AWS features, technologies, and best practices to advise and implement solutions that enhance client infrastructure.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in cloud engineering, specifically with AWS services (e.g., EC2, S3, RDS, VPC, Lambda).
  • AWS Cloud Practitioner, AWS Certified Solutions Architect Associate, or equivalent certification is highly preferred.
  • Experience in providing L1 technical support, with excellent problem-solving and communication skills.
  • Familiarity with cloud monitoring tools (e.g., AWS CloudWatch, CloudTrail) and incident management systems.
  • Understanding of cloud security best practices and compliance frameworks.
  • Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.


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