
Cloud Services Engineer
5 days ago
About the Role:
We are seeking a talented Cloud Services Engineer to join our dynamic team at NorthBay Solutions. As a key member of the team, you will be responsible for designing, implementing, and maintaining cloud-based solutions for our clients.
Key Responsibilities:
- Implement AWS cloud solutions to meet client requirements, ensuring optimal infrastructure setup and performance monitoring.
- Provide Level 1 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.
- Monitor cloud environments to ensure optimal performance, security, and cost-efficiency, responding to alerts and incidents as the first line of defense.
- Collaborate with engineering and support teams to escalate unresolved issues, share insights, and implement best practices for cloud management.
- Develop and maintain documentation for cloud architectures, deployment procedures, and support guidelines.
- Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.
- Participate in the MSP's on-call rotation for after-hours support and incident response.
- Stay up-to-date with the latest AWS features, technologies, and best practices to advise and implement solutions that enhance client infrastructure.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-3 years of experience in cloud engineering, specifically with AWS services (e.g., EC2, S3, RDS, VPC, Lambda).
- AWS Cloud Practitioner, AWS Certified Solutions Architect Associate, or equivalent certification is highly preferred.
- Experience in providing L1 technical support, with excellent problem-solving and communication skills.
- Familiarity with cloud monitoring tools (e.g., AWS CloudWatch, CloudTrail) and incident management systems.
- Understanding of cloud security best practices and compliance frameworks.
- Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
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