
Customer Service Representative
2 days ago
We are seeking a customer service representative to manage large volumes of incoming phone calls and provide exceptional customer experiences.
- Main Responsibilities:
- Answer and resolve customer inquiries in a timely and professional manner
- Address customer complaints, concerns, and feedback in a constructive and empathetic way
- Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction
- Foster long-term relationships with customers through consistent communication and follow-up
Key Skills and Qualifications:
- Essential Skills:
- Strong verbal and written communication skills
- Active listening and problem-solving abilities
- Ability to work in a fast-paced environment and adapt to changing priorities
- Required Experience:
- A minimum of 6 months of experience in a call center or customer-facing role
Benefits and Rewards:
- Work Schedule: Night shift (7:30 pm - 5:00 am)
- Job Type: Full-time
- Compensation: Rs25,000.00 per month
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