Travel and Expense Operations Leader

We are seeking a highly skilled professional to lead our dynamic Global Travel and Expense Management team. This role will be expected to meet and exceed the needs of employees and corporate card holders as the business rapidly grows in existing markets and scales to new markets.

• Assess compliance of employee submissions in a timely and accurate manner, against Company Policies, Procedures, and External Regulatory Requirements.
• Administrate Card Management Platform and collaborate with account administrators.
• Perform Concur configuration activities (e.g., creation/update of expense types, audit rules, forms and fields, receipt handling, car configuration, reminders and email notifications, group/policy configuration) keeping standardization and global Core Model in mind.
• Analyze current processes/systems and new Concur functionalities available to suggest improvements.
• Delinquent accounts reconciliations and management according to established work procedures.
• Assess new releases, highlight impact on our environment/users and trigger appropriate actions (e.g., information to local/regional T&E stakeholders, user communication).
• Audit Change Requests from regions/countries to determine global scalability/need based on legal requirement, potential for optimization/improvement, effort/cost vs. benefit.
• In coordination with T&E Global Process Lead, agree on implementation plan or challenge the need and enforce the standard.
• Prepare global user communication/information/training materials.
• Guide support staff on non-routine policy interpretations or transaction problems requiring resolutions.
• Implement reporting procedures and internal controls for maintaining accurate records.
• Maintain various fiscal information, files, and records for providing an up-to-date reference and audit trail for compliance.
• Plan daily management of operations with TL/Staff, assign work, evaluate performance, provide direction on procedural/technical problems, and deliver metric data for management.
• Participate in establishing departmental policy.
• Ensure all DTPs are reviewed quarterly and changes tracked regularly.
• Collaborate with accounting teams at headquarters, satellite sites, and other global locations.
• Support stakeholder and STAT Audit activities.
• Engage in calls/meetings with internal/external stakeholders as needed.
• Provide ad hoc reports to HQ, local controllership team, and other finance functions.

• Very good understanding of T&E process, Concur system and its integration with neighboring systems (e.g., ERP, CRM).
• Ability to think strategically and take a holistic view while also diving into operational problems when required.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Ability to solve technical and non-technical accounting problems related to AP.
• Chartered Accountant (preferred) with 13-15 years of experience in AP domain. Exposure to procure-to-pay is an added advantage.
• Accounting experience in a multi-GAAP environment and in a shared service center.
• Working experience in Concur required.
• Excellent written and verbal fluency in English.
• Ability to learn/understand standards & processes quickly and adhere to them accurately.
• Good fundamental organization and prioritization skills.
• Flexible approach with a strong team spirit.
• Effective interpersonal & communication skills and highly professional style.
• Comfortable delivering against quantitative and qualitative performance metrics.
• Proficient with Excel, dashboards, reporting and analytical tools like Tableau, Celonis, etc.; proficient IT skills including Excel and Outlook.
• Demonstrated proficiency in full-cycle Accounts Payable operations.
• Ability to design, document, implement, and maintain effective procedures and controls over Accounts Payable and procurement processes while ensuring internal controls are designed and operating effectively.
• Able to interact effectively at all levels of the organization and with external partners.

Bachelor's degree
7+ years of Finance, Accounting, or related work experience.
Completed advanced degrees in a relevant field may be substituted for up to two years of work experience (Master's = one year, Doctorate = two years)