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Senior Business Operations Analyst
4 hours ago
We are seeking a Senior Business Analyst to join our team at Joblogic Service Management Software. As a Senior Business Analyst, you will be responsible for gathering and documenting business requirements in agreed formats such as User Stories, Acceptance Criteria, Flow Diagrams, Fields Validations and Business Test Cases.
About the Role:The successful candidate will have a knack for effective verbal and written communication as you'll be supporting the communication and delivery of requirements. You will analyze complex issues and identify root causes to support the SDLC process with functional & non-functional analysis.
Additionally, you will ensure all process documentation is version controlled to maintain an accurate trail, identify gaps and improvements, and lead the delivery teams to attain optimum and best results at all times.
- Define and track the system adoption and usage and propose improvements.
- Produce/use cases and run high-quality process flows and validate business scenarios to ensure all benefits are measurable.
- Minimum BS (CS)/IT/SE or Equivalent qualifications from a reputed University.
- Minimum 3-5 years of proven experience as a Sr. Business Analyst.
- Experience in using tracking and Agile Project Management tools (i.e., Jira, confluence, etc.)
- Prior working experience with Field Service Management Software or any other SaaS / CRM is mandatory.
- Take ownership and responsibility for specific project components or features.
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