Senior Client Engagement Manager
10 hours ago
Job Role
We are seeking a dedicated Client Relations Specialist to join our team. This role will involve building and maintaining strong relationships with clients, identifying opportunities to enhance motivation and satisfaction, and ensuring client demands are met.
Key Responsibilities:
- Develop and maintain scorecard data to optimize employee motivation
- Identify and retain high-value clients through effective communication and relationship-building
- Establish long-term partnerships with loyal clients, providing regular feedback to improve customer satisfaction
- Assess efficiency levels, determine sales strategies, and develop unit qualifications to drive business growth
- Evaluate client demands and usage of accounts to inform strategic decision-making
- Conduct thorough assessments of client credibility and perform billing duties in a timely and accurate manner
Responsibilities:
- Conduct regular reviews of promotional activities to enhance motivation and identify development opportunities
- Respond promptly to client inquiries and resolve any issues that may arise
- Prepare comprehensive reports on market analysis, competitor analysis, and market trends to inform business strategy
- Maintain excellent internal relationships with key decision-makers within the organization
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