Phone and Email Expert

5 days ago


Islamabad, Islamabad, Pakistan Smart Connect Communication Full time
Role Overview

Smart Connect Communication is seeking highly motivated individuals to fill the position of Inbound Customer Service Representative for our UK campaign.

As an Inbound Customer Service Representative, you will be the primary point of contact for our UK-based clients, handling their inquiries and resolving issues in a timely and professional manner.

Responsibilities:
  1. Manage customer inquiries through various channels.
  2. Deliver exceptional customer service by addressing concerns and resolving issues efficiently.
  3. Maintain accurate and up-to-date records and data entries.
  4. Collaborate with team members to meet customer satisfaction goals.
  5. Stay informed about product knowledge and industry developments.
Requirements:
  • Fluent English communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Prior customer service experience is desirable.
  • Ability to adapt to flexible scheduling.
What We Offer:
  • A competitive compensation package.
  • Opportunities for career advancement and professional growth.
  • Extensive training and ongoing support.
  • A diverse and inclusive work environment.
Essential Skills:
  • Empathy and understanding
  • Effective problem-solving skills
  • Product/service knowledge
  • Time management and organization
  • Professionalism and integrity
  • Teamwork and collaboration
  • Attention to detail and accuracy
  • Cultural awareness and sensitivity
  • Conflict resolution and management
  • Adaptability and resilience
  • Security and compliance awareness
  • Sales and upselling skills (if applicable)


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