
Customer Service Advisors
2 days ago
Are you seeking a challenging role in customer service that utilizes your exceptional communication skills?
We are looking for candidates with 1-2 years of international experience in customer services departments, possessing excellent communication skills and the ability to work effectively with UK-based customers.
Key Responsibilities- Manage large volumes of outbound and inbound calls in a timely manner.
- Book appointments with customers and subcontractors for repair work.
- Rearrange engineer jobs and update customers regarding appointment changes.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Build relationships with engineers and colleagues by going above and beyond to assist with workload.
- Coordinate teams to provide prompt service to engineers in the field.
- Follow up on necessary calls and optimize engineer routes.
- Create and manage diaries for engineers and perform administrative tasks, including updating logging sheets assigned by colleagues.
Benefits: The ideal candidate will have the opportunity to grow professionally and develop their skills in a dynamic and supportive environment.
Requirements: A strong background in customer service is essential, as well as excellent communication and problem-solving skills. Experience working with UK-based customers is highly desirable.
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