Service Delivery Expert

3 days ago


Lahore, Punjab, Pakistan Pak Elektron Limited (PEL) Full time
Job Description

As a Service Delivery Expert, you will play a pivotal role in ensuring the highest level of quality service to our customers. Your key responsibility will be to reduce repeat repairs and response times, thereby enhancing customer satisfaction.

You will be responsible for monitoring and controlling operational expenditure, as well as managing resources within allocated budgets. This includes coordinating visits to Authorized Service Centers (ASC) to monitor performance and provide guidance to improve service quality levels with Sales Teams and Dealers.

Another crucial aspect of this role is ensuring timely reporting and feedback to CSD HO on critical issues. Additionally, you will be responsible for maintaining sufficient stock of spare parts according to market requirements.

In order to achieve these goals, you will need to raise timely demands to arrange spare parts from CSD HO and local purchase. Furthermore, you will ensure that all requirements of the ISO 9000 Quality Management System are fulfilled and work is carried out in accordance with defined standards.

To succeed in this position, you will need to educate and train service staff to effectively perform their responsibilities. Finally, you will recommend Sales Returns keeping in view technical reasons and follow the sales return procedure.
About You

We are seeking an individual with Team Building Skills, Customer Orientation, Supervisory Skills, and experience in After Sales Services preferably in Appliances Industry.

This role offers a unique opportunity to work in Electrical/Electronic Manufacturing with Pak Elektron Limited (PEL), the pioneer manufacturer of electrical goods in Pakistan.



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