Service Delivery Director

1 week ago


Lahore, Punjab, Pakistan ibex Full time
Role Summary:

This role is responsible for ensuring the delivery of exceptional service by developing and implementing effective quality assurance strategies. You will work closely with cross-functional teams to identify process gaps and implement improvements, analyze data to drive strategic planning, and provide coaching and support to team members.

Main Tasks:
  • Quality Strategy Development: Develop and execute quality strategies that align with business objectives.
  • Process Improvement: Identify and implement process improvements across teams and projects.
  • Data Analysis: Analyze performance data to inform quality decisions and drive strategic planning.
  • Team Development: Provide coaching and support to team members to strengthen their performance and skills.


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