ECommerce Operations Manager
2 weeks ago
About Us: Full Circle Agency is a rapidly growing e-commerce agency specializing in Amazon services for international clients. Our team of over 60 experts across 13 countries partners with top-tier brands, providing comprehensive support to ensure client success.
Job Summary: We are seeking a proactive ECommerce Operations Manager to oversee and monitor our internal workflows and client communication standards. This mid-level role will ensure our established processes are followed, clients receive timely responses, and any operational gaps are addressed.
Key Responsibilities:
- Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
- Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.
- Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
- Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
- Proactive Issue Identification: Identify workflow disruptions or inefficiencies, and report these findings to department leads to address any operational gaps.
Requirements:
- Experience Level: Mid-level role; prior experience in a supervisory or operations role is helpful but not required.
- Detail-Oriented and Proactive: Ability to monitor tasks, identify potential issues, and report actionable insights.
- Strong Communication Skills: Excellent written and verbal English proficiency for clear internal and client communications.
- Tech-Savvy: Comfortable with task management tools (e.g., Airtable, ClickUp, Asana) and adaptable to new technology platforms.
Position Requirements:
- This role is office-based in Lahore
- Candidates must have their own laptop or work machine
- Work hours are from 6 PM to 3 AM (Pakistani Time)
Estimated Salary: PKR 550,000 - PKR 650,000 per annum, depending on experience
Benefits: 22 Annual Paid Leaves, Year-End Bonus: Receive an annual bonus equal to one month's salary after completing one year, Performance-Based Bonuses: Additional rewards based on individual and campaign success, Observed National Holidays: All national holidays in Pakistan, including Eid and Muharram, are observed, Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.
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