ECommerce Operations Manager

2 weeks ago


Lahore, Punjab, Pakistan Full Circle Agency Full time

About Us: Full Circle Agency is a rapidly growing e-commerce agency specializing in Amazon services for international clients. Our team of over 60 experts across 13 countries partners with top-tier brands, providing comprehensive support to ensure client success.

Job Summary: We are seeking a proactive ECommerce Operations Manager to oversee and monitor our internal workflows and client communication standards. This mid-level role will ensure our established processes are followed, clients receive timely responses, and any operational gaps are addressed.

Key Responsibilities:

  • Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
  • Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.
  • Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
  • Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
  • Proactive Issue Identification: Identify workflow disruptions or inefficiencies, and report these findings to department leads to address any operational gaps.

Requirements:

  • Experience Level: Mid-level role; prior experience in a supervisory or operations role is helpful but not required.
  • Detail-Oriented and Proactive: Ability to monitor tasks, identify potential issues, and report actionable insights.
  • Strong Communication Skills: Excellent written and verbal English proficiency for clear internal and client communications.
  • Tech-Savvy: Comfortable with task management tools (e.g., Airtable, ClickUp, Asana) and adaptable to new technology platforms.

Position Requirements:

  • This role is office-based in Lahore
  • Candidates must have their own laptop or work machine
  • Work hours are from 6 PM to 3 AM (Pakistani Time)

Estimated Salary: PKR 550,000 - PKR 650,000 per annum, depending on experience

Benefits: 22 Annual Paid Leaves, Year-End Bonus: Receive an annual bonus equal to one month's salary after completing one year, Performance-Based Bonuses: Additional rewards based on individual and campaign success, Observed National Holidays: All national holidays in Pakistan, including Eid and Muharram, are observed, Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.



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