Ecommerce Process Management Specialist

2 weeks ago


Lahore, Punjab, Pakistan Full Circle Agency Full time
Job Summary

We are seeking a detail-oriented and proactive Ecommerce Process Management Specialist to oversee our internal workflows and client communication standards. This mid-level role will ensure timely task completion, prompt client responses, and identify operational gaps in our established processes.

This position requires experience in ecommerce processes and process management or operations. Lean Six Sigma certification is required for a strong understanding of process improvement methodologies.

About the Role
  • Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.
  • Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.
  • Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.
  • Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.
  • Proactive Issue Identification: Identify workflow disruptions or inefficiencies and report these findings to department leads to address any operational gaps.
Key Requirements
  • Ecommerce Process Experience: Prior experience in ecommerce processes is required.
  • Process Management Skills: Previous experience in process management or operations is highly preferred.
  • Certifications: Lean Six Sigma certification is required for a strong understanding of process improvement methodologies.
Position Details
  • This role is office-based in Lahore, Pakistan.
  • Candidates must have their own laptop or work machine.
  • Work hours are from 6 PM to 2 AM (PST).
How We Compensate Our Team Members

We offer an estimated salary range of $50,000 - $60,000 per year, based on industry standards and market conditions. Additionally, we provide a comprehensive benefits package that includes 22 annual paid leaves, a year-end bonus, performance-based bonuses, observed national holidays, company-sponsored excursions, and annual/biannual increments.

About Full Circle Agency

Full Circle Agency is a fast-growing ecommerce agency specializing in Amazon services for international clients. Our team of 60+ experts across 13 countries partners with top-tier brands, providing comprehensive support to ensure client success. With a focus on growth, innovation, and efficiency, we are dedicated to maintaining high standards through integrity, transparency, and continuous improvement.



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