Satisfaction Improvement Manager

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly experienced customer service professional to join our team as a Satisfaction Improvement Manager.

The successful applicant will be responsible for ensuring customer satisfaction parameters are met, developing and executing initiatives to enhance customer experience, and creating customer centric communication for the customer care team.

This role requires a strategic thinker who can collaborate with the operations team to develop efficient processes and develop a customer lifecycle engagement program.

The chosen candidate will manage call management, social media, and customer emails at the call center, resolve customer issues effectively, and maintain positive word of mouth.

Key Requirements:

  • 8-10 years experience in customer services
  • MBA in Marketing or a relevant field


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