Manager Consumer Satisfaction

2 weeks ago

Karachi, Sindh, Pakistan Dawlance Full time

Get AI-powered advice on this job and more exclusive features.

Specialist-Talent Acquisition and Employee Experience at Dawlance

Responsibilities:

  • Ensure customer satisfaction parameters and plan and execute initiatives to enhance customer experience in collaboration with the operations team.
  • Based on voice of customer and feedback, develop and execute personal development as well as team development plans in collaboration with the training and development team.
  • Develop customer centric communication for the customer care team.
  • Collaborate with the operations team to develop more efficient and customer centric processes.
  • Develop customer lifecycle engagement program to create a wholistic and enjoyable product experience.
  • Act as a fulcrum in the customer care department to create customer centricity and excellence bringing the business approach.
  • Managing and maintaining call management inbound and outbound, social media (facebook) and customer's emails at call center.
  • Ensure customer's issues are resolved effectively and they are happy with our services and creating positive word of mouth.
  • Ensure dealer's issues are resolved and they are satisfied with our product and services.
  • Effective management of complaints and customer/dealers queries so that they are addressed and resolved on same day basis.
  • Enhance Customer Satisfaction Index (CSI) by working on its key elements.
  • Contribute financially with finished goods Sales and capitalize on customer's inquiries for products and pricing and convert them in to sales.
  • Manage and maintain customer's Complaints & Queries on social media, Web site and via Emails.
  • Develop and update Policies, SOP's in coordination with Operations, Warranty, Training and Satisfaction Team.
  • Carry out Call Quality Evaluation of Call Center Staff to strength their call handling and create positive impact on customer's and dealers.
  • Train, Engage, Motivate and Develop Call Center Team to build healthy customer relationship.
  • Fulfil any responsibilities assigned by the Head of Department.

Requirements:

  • MBA in Marketing or any relevant field.
  • 8-10 years experience of Customer Services.
Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Customer Service
  • Manufacturing
#J-18808-Ljbffr

  • Consumer Satisfaction Specialist

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Overview:The role of Consumer Satisfaction Specialist is to ensure that customer needs are met and exceeded through effective communication, proactive issue resolution, and continuous improvement. This involves working closely with the operations team to develop and implement initiatives that enhance customer experience.

  • Consumer Insights Manager

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:The Consumer and Market Insights (CMI) Manager plays a pivotal role in driving the company's understanding of consumer behavior, market trends, and competitive dynamics. This position is critical in informing strategic decisions, enhancing product development, and optimizing marketing strategies to better meet consumer needs and...

  • Consumer Experience Strategist

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionAs a Consumer Satisfaction Manager, you will be responsible for ensuring customer satisfaction parameters and planning initiatives to enhance customer experience in collaboration with the operations team.Develop and execute personal development plans and team development plans based on voice of customer and feedback in collaboration with the...

  • Senior Consumer Insights Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Consumer Insights Manager to join our team. In this role, you will be responsible for driving business growth by delivering actionable insights and recommendations to inform marketing strategies.Your main responsibilities will include:Developing and implementing consumer research studies to...

  • Consumer Engagement Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About the RoleThis Consumer Engagement Specialist role is a key position that requires a seasoned professional with 8-10 years of experience in customer services, holding an MBA in Marketing or a relevant field.The successful applicant will be responsible for developing and executing initiatives to enhance customer experience, ensuring customer satisfaction...

  • Customer Onboarding Analyst

    1 week ago

    Karachi, Sindh, Pakistan Nielsen Consumer LLC Full time

    Company DescriptionNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer...

  • Satisfaction Improvement Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly experienced customer service professional to join our team as a Satisfaction Improvement Manager.The successful applicant will be responsible for ensuring customer satisfaction parameters are met, developing and executing initiatives to enhance customer experience, and creating customer centric communication for the...

  • Consumer Goods Sales Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Consumer Goods Sales ManagerThis role involves developing and executing a sales strategy to drive sales growth and improve profitability in the consumer goods industry. The ideal candidate will have experience in sales and distribution management, as well as strong leadership and communication skills.Key Responsibilities:Develop and execute a sales strategy...

  • Consumer Insights Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job DescriptionThis Consumer Insights Specialist position involves driving business growth through effective brand management.The ideal candidate will have expertise in analyzing market trends, consumer behavior, and competitor activity to inform strategic decisions.A strong background in digital marketing, social media, and creative development is essential...

  • Assistant Consumer Marketing Manager

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job SpecificationsResponsibilities include:- Formulating and implementing marketing strategies aligned with business goals.- Overseeing all marketing advertising and promotional campaigns.- Achieving sales/marketing targets.- Supervising and managing Client Services and Marketing team.Smoothening the functioning of the consumer marketing department through...