Remote Support Team Manager

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Opportunity

We are seeking a highly motivated Team Lead to join our remote team. The successful candidate will have a strong background in customer service and e-commerce, with excellent communication and leadership skills.

Key Responsibilities:
  • Oversee the daily operations of the Virtual Assistant team.
  • Monitor and report on agent performance, attendance, and KPIs.
  • Provide coaching and support to agents through regular 1-on-1 sessions and team meetings.
Requirements

To be successful in this role, you will need:

  • At least 3 years of experience as a Team Lead and 3 years in Customer Service.
  • Excellent English communication skills, both written and spoken.
  • Experience with Shopify, BigCommerce, or Amazon is a plus.
  • Familiarity with Gorgias, Zendesk, Freshdesk, or Intercom.
  • Strong leadership and management skills.

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